Event Policies

Payments

We accept Cash, Cheques, etransfers, VISA, Master Card and American Express as a means for payment. VISA, Master Card and American Express payments are only accepted for amounts (of – take out) up to $2,500.00. If you choose to use a credit card as payment above $2,500.00, a 2.5% Administration Service will be added.

Payment for Large Corporate and Social Catered Event or Event Management:

Bookings for Catering or Event Management requires a 35% non-refundable retainer. We will require an estimate approval, creation of an invoice and contract with event deposit within 14 days of initiation. If this time expires there will be no obligation to hold the event day.

Upon execution of any agreement, the proceeding schedule will be in effect.

NOTE: We will secure the event day for 14 days. In this time the first payment must be received and contract signed with two party signatures.

First Payment: 35% non-refundable retainer of the estimated total+ HST.

Second Payment: 55% – 60 days prior to event

Final Payment: 10% – due within 14 working days after the event.

Closing Adjustments: Payments or credits are made upon completion of event and payable within 14 days. Any adjustments to the contract must be agreed to and signed off on with two party signatures prior to the event day.

We require:

  • Menu selection must be finalized 14 working days prior to event date.

  • Logistics and Special Condition requirements are to be finalized 14 working days prior to event.

  • Guest count must be finalized 14 working days prior to event.

NOTE: Any changes to your guest count that lowers guest attendance may require a price re-evaluation.

Cancellation

If the event is cancelled 60 days prior to date of delivery, your deposit is forfeited. If cancellation occurs less than 14 working days prior to the event, 75% of the contracted total amount will be charged.

Service Fee 

An 18% service fee is applied to the final invoice for all events

Children Discounts

  • 2 and under are Free

  • 3 – 8 years receive 50% of cost of meal

Buffet Food Quantity

We supply 10% above guest count on buffet dinners to ensure guests satisfaction. This does not denote an “all you can eat buffet”. Portions are standardized based on the average person’s appetite.

Food Tasting

We offer complimentary tastings for two.  We will bill you for the tasting but once you have signed an agreement with us we will deduct it off your invoice.